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“Making one’s path while walking with a clear head”

(Re-)constructing clients’ knowledge in the discourse of coaching: Aligning and dis-aligning forms of clients’ participation

image of “Making one’s path while walking with a clear head”

This chapter looks at (re-)constructing clients’ knowledge in coaching which represents an endemic interactive feature of this helping profession that aims to solve clients’ business-related concerns by developing concrete solutions tor their problems. The professional norm of enabling help for self-help locates all relevant information in the clients’ territory of knowledge. A dilemma may arise for professionals when clients dis-align in the construction of a solution, given that concrete plans of actions are required but should be developed co-actively based on the clients’ own knowledge. The chapter tackles the interactive consequences of such dis-aligning forms in one coaching session between a coach in training and his client. Data excerpts, analyzed with the help of (applied) conversation analysis, illustrate the coach’s strategies when struggling with this professional dilemma and the client’s strategies to resist the professional’s attempts to non-directively keep her on track.

References

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     [Google Scholar]
  4. Boyd, Elizabeth , and John Heritage
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Australian Academic Press.
     [Google Scholar]
  6. Couper-Kuhlen, Elizabeth , and Sandra A. Thompson
    2000 “Concessive Patterns in Conversations.”InCause – Condition – Concession – Contrast. Cognitive and Discourse Perspectives, ed. by Elizabeth Couper-Kuhlen , and Bernd Kortmann , 381–410. Berlin/New York: 
Mouton de Gruyter. doi: 10.1515/9783110219043.4.381
     https://doi.org/10.1515/9783110219043.4.381 [Google Scholar]
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    2010 The Complete Handbook of Coaching. Sage: London.
     [Google Scholar]
  8. Depperman, Arnulf
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    2007 Research Methods in Applied Linguistics. Oxford: Oxford University Press.
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  11. Drew, Paul , and John Heritage
    1992 “Analyzing Talk at Work: An Introduction.”InTalk at Work. Interaction in Institutional Settings, ed. by Paul Drew , and John Heritage , 3–65. Cambridge: Cambridge University Press.
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    1976 “Halbinterpretative Arbeitstranskriptionen (HIAT).”Linguistische Berichte45: 21–41.
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    2004 Meta-Coaching. Volume I: Coaching Change. For Higher Levels of Success and Transformation. Clifton: Neuro-Semantics Publications.
     [Google Scholar]
  23. Heritage, John
    2011 “Territories of Knowledge and Experience.”InThe Morality of Knowledge in Conversation, ed. by Tanya Stivers , Lorenza Mondada , and Jakob Steensig , 159–183. Cambridge: Cambridge University Press. doi: 10.1017/CBO9780511921674.008
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    2002 “Resisting the Incitement to Talk in Child Counseling: Aspects of the Utterance ‘I don’t know’.”Discourse Studies4 (2): 147–168. doi: 10.1177/14614456020040020201
     https://doi.org/10.1177/14614456020040020201 [Google Scholar]
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     https://doi.org/10.1075/pbns.48 [Google Scholar]
  28. Koester, Almut
    2010 Workplace Discourse. London: Continuum.
     [Google Scholar]
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    1977 Therapeutic Discourse. Psychotherapy as Conversation. New York: Academic Press.
     [Google Scholar]
  30. Lucius-Hoene, Gabriele , and Arnulf Deppermann
    2002 Rekonstruktion narrativer Identität. Ein Arbeitsbuch zur Analyse narrativer Interviews. Opladen: Leske + Budrich. doi: 10.1007/978‑3‑663‑11291‑4
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    2005 “Introduction: Professional Theories and Institutional Interaction.”Communication and Medicine2 (2): 105–109. doi: 10.1515/come.2005.2.2.105
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  37. Poetschki, Janina , and Monika Wastian
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     [Google Scholar]
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    2011 “Professional and Organisational Practice: A Discourse/Communication Perspective.”InHandbook of Communication in Organisations and Professions, ed. by Christopher Candlin , and Srikant Sarangi , 3–58. Berlin: Mouton de Gruyter.
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References

  1. Antaki, Charles
    2008 “Formulations in Psychotherapy.”InConversation Analysis and Psychotherapy, ed. by Annsi Peräkylä , Charles Antaki , Sanna Vehviläinen , and Ivan Leudar , 26–42. Cambridge: Cambridge University Press. doi: 10.1017/CBO9780511490002.003
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  2. 2011 “Six Kinds of Applied Conversation Analysis.”InApplied Conversation Analysis. Intervention and Change in Institutional Setting, ed. by Charles Antaki , 1–14. 
Basingstoke: Palgrave Macmillan.
     [Google Scholar]
  3. Atkinson, Maxwell , and John Heritage
    (eds) 1984 Structures of Social Interaction. Studies in Conversation Analysis. Cambridge: Cambridge University Press.
     [Google Scholar]
  4. Boyd, Elizabeth , and John Heritage
    2006 “Taking the Patient’s Medical History: Questioning during Comprehensive History Taking.”InCommunication in Medical Care: Interactions between Primary Care Physicians and Patients, ed. by John Heritage , and Douglas W. Maynard , 151–184. Cambridge: Cambridge University Press. doi: 10.1017/CBO9780511607172.008
     https://doi.org/10.1017/CBO9780511607172.008 [Google Scholar]
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    (eds) 2005 Evidence-Based Coaching. Volume 1: Theory, Research and Practice form the Behavioural Sciences. Bowen Hills: 
Australian Academic Press.
     [Google Scholar]
  6. Couper-Kuhlen, Elizabeth , and Sandra A. Thompson
    2000 “Concessive Patterns in Conversations.”InCause – Condition – Concession – Contrast. Cognitive and Discourse Perspectives, ed. by Elizabeth Couper-Kuhlen , and Bernd Kortmann , 381–410. Berlin/New York: 
Mouton de Gruyter. doi: 10.1515/9783110219043.4.381
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    2010 The Complete Handbook of Coaching. Sage: London.
     [Google Scholar]
  8. Depperman, Arnulf
    2001 Gespräche Analysieren. Eine Einführung. Opladen: Leske + Budrich. doi: 10.1007/978‑3‑322‑91359‑3
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     [Google Scholar]
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     [Google Scholar]
  11. Drew, Paul , and John Heritage
    1992 “Analyzing Talk at Work: An Introduction.”InTalk at Work. Interaction in Institutional Settings, ed. by Paul Drew , and John Heritage , 3–65. Cambridge: Cambridge University Press.
     [Google Scholar]
  12. Ehlich, Konrad , and Jochen Rehbein
    1976 “Halbinterpretative Arbeitstranskriptionen (HIAT).”Linguistische Berichte45: 21–41.
     [Google Scholar]
  13. Ehrlich, Susan , and Alice Freed
    2010 “The Function of Questions in Institutional Discourse: An Introduction.”In“Why do you ask?” The Function of Questions in Institutional Discourse, ed. by Alice Freed , and Susan Ehrlich , 3–19. Oxford: Oxford University Press.
     [Google Scholar]
  14. Enfield, Nick
    2011 “Sources of Asymmetry in Human Interaction: Enchrony, Status, Knowledge and Agency.”InThe Morality of Knowledge in Conversation, ed. by Tanya Stivers , Lorenza Mondada , and Jakob Steensig , 285–312. Cambridge: Cambridge University Press. doi: 10.1017/CBO9780511921674.013
     https://doi.org/10.1017/CBO9780511921674.013 [Google Scholar]
  15. Ford, Cecilia E
    2000 “The Treatment of Contrasts in Interaction.”InCause – Condition – Concession – Contrast. Cognitive and Discourse Perspectives, ed. by Elizabeth Couper-Kuhlen , and Bernd Kortmann , 283–311. Berlin/New York: Mouton de Gruyter. doi: 10.1515/9783110219043.3.283
     https://doi.org/10.1515/9783110219043.3.283 [Google Scholar]
  16. Freed, Alice , and Susan Ehrlich
    (eds) 2010 “Why do you ask?” The Function of Questions in Institutional Discourse. Oxford: Oxford University Press.
     [Google Scholar]
  17. Graf, Eva-Maria
    2007 “I’m not Embarrassed” – “A little … uncomfortable? Is that nearer?” The Negotiation for Meaning in the Discourse of Coaching.”InCurrent Trends in Pragmatics, ed. by Piotr Cap , and Joanna Nijakowska , 281–302. Cambridge: Cambridge Scholar Press.
     [Google Scholar]
  18. . in prep. The Discourse (s) of Executive Coaching. An Applied Linguistic Analysis. Habilitationsschrift Universität Klagenfurt.
     [Google Scholar]
  19. Grant, Anthony
    2005 “What is Evidence-Based Executive, Workplace and Life Coaching?”InEvidence-Based Coaching. Theory, Research and Practice from the Behavioural Sciences, ed. by Michael Cavanagh , Anthony Grant , and Travis Kemp , 1–12. Australian Academic Press: Bowen Hills.
     [Google Scholar]
  20. Greif, Siegfried
    2008 Coaching und ergebnisorientierte Selbstreflexion. Göttingen: Hogrefe.
     [Google Scholar]
  21. Gülich, Elisabeth
    2003 “Conversational Techniques used in Transferring Knowledge between Medical Experts and Non-Experts.”Discourse Studies5 (2): 235–263. doi: 10.1177/1461445603005002005
     https://doi.org/10.1177/1461445603005002005 [Google Scholar]
  22. Hall, Michael , and Michelle Duval
    2004 Meta-Coaching. Volume I: Coaching Change. For Higher Levels of Success and Transformation. Clifton: Neuro-Semantics Publications.
     [Google Scholar]
  23. Heritage, John
    2011 “Territories of Knowledge and Experience.”InThe Morality of Knowledge in Conversation, ed. by Tanya Stivers , Lorenza Mondada , and Jakob Steensig , 159–183. Cambridge: Cambridge University Press. doi: 10.1017/CBO9780511921674.008
     https://doi.org/10.1017/CBO9780511921674.008 [Google Scholar]
  24. Heritage, John , and Douglad Maynard
    (eds) 2006 Communication in Medical Care. Interaction between Primary Care Physicians and Patients. Cambridge: Cambridge University Press. doi: 10.1017/CBO9780511607172
     https://doi.org/10.1017/CBO9780511607172 [Google Scholar]
  25. Hutchby, Ian
    2002 “Resisting the Incitement to Talk in Child Counseling: Aspects of the Utterance ‘I don’t know’.”Discourse Studies4 (2): 147–168. doi: 10.1177/14614456020040020201
     https://doi.org/10.1177/14614456020040020201 [Google Scholar]
  26. 2007 The Discourse of Child Counselling. Amsterdam: John Benjamins. doi: 10.1075/impact.21
     https://doi.org/10.1075/impact.21 [Google Scholar]
  27. Kamio, Akio
    1997 Territory of Information. Amsterdam: John Benjamins. doi: 10.1075/pbns.48
     https://doi.org/10.1075/pbns.48 [Google Scholar]
  28. Koester, Almut
    2010 Workplace Discourse. London: Continuum.
     [Google Scholar]
  29. Labov, William , and David Fanshel
    1977 Therapeutic Discourse. Psychotherapy as Conversation. New York: Academic Press.
     [Google Scholar]
  30. Lucius-Hoene, Gabriele , and Arnulf Deppermann
    2002 Rekonstruktion narrativer Identität. Ein Arbeitsbuch zur Analyse narrativer Interviews. Opladen: Leske + Budrich. doi: 10.1007/978‑3‑663‑11291‑4
     https://doi.org/10.1007/978-3-663-11291-4 [Google Scholar]
  31. Muntigl, Peter
    2013 “Resistance in Couples Counselling: Sequences of Talk that Disrupt Progressivity and Promote Disaffiliation.”Journal of Pragmatics49: 18–37. doi: 10.1016/j.pragma.2013.01.003
     https://doi.org/10.1016/j.pragma.2013.01.003 [Google Scholar]
  32. Muntigl, Peter , and Kwok Tim Choi
    2010 “Not Remembering as a Practical Epistemic Resource in Couples Therapy.”Discourse Studies12 (3): 331–356. doi: 10.1177/1461445609358516
     https://doi.org/10.1177/1461445609358516 [Google Scholar]
  33. Peltier, Bruce
    2010 The Psychology of Executive Coaching. Theory and Application. 2nd edition, New York: Routledge.
     [Google Scholar]
  34. Peräkyälä, Annsi , Joanna Ruusuvuori , and Sanna Vehviläinen
    2005 “Introduction: Professional Theories and Institutional Interaction.”Communication and Medicine2 (2): 105–109. doi: 10.1515/come.2005.2.2.105
     https://doi.org/10.1515/come.2005.2.2.105 [Google Scholar]
  35. Peräkyla, Anssi , and Sanna Vehviläinen
    2003 “Conversation Analysis and the Professional Stocks of Interactional Knowledge.”Discourse and Society14 (6): 727–750. doi: 10.1177/09579265030146003
     https://doi.org/10.1177/09579265030146003 [Google Scholar]
  36. Pitsis, Alexandra
    2008 “Coaching.”InInternational Encyclopedia of Organization Studies, ed. by Stewart Clegg , and James Bailey , 172–179. Thousand Oaks, CA: SAGE Publications.
     [Google Scholar]
  37. Poetschki, Janina , and Monika Wastian
    2012 “Coaching-Ziele klären und erreichen – was ist wirklich SMART?”. Paper presented at the Symposium für Qualitätssicherung im Coaching, München.
     [Google Scholar]
  38. Rehbein, Jochen , Thomas Schmidt , Bernd Meyer , Franziska Watzke , and Annette Herkenrath
    2004 Handbuch für das computergestützte Transkribieren nach HIAT. Hamburg: Sonderforschungsbereich 538 Mehrsprachigkeit der Universität Hamburg. (= Arbeiten zur Mehrsprachigkeit / Working Papers in Multilingualism – Folge B / Series B, Vol. 56/2004).
     [Google Scholar]
  39. Sarangi, Srikant
    2001 “On Demarcating the Space between ‘Lay Expertise’ and ‘Expert Laity’.” Text21 (1/2): 3–11.
     [Google Scholar]
  40. 2002 “Discourse Practitioners as a Community of Interprofessional Practice: Some Insights from Health Communication Research.”InResearch and Practice in Professional Discourse, ed. by Christopher Candlin , 95–135. Hong Kong: City of University of Hong Kong Press.
     [Google Scholar]
  41. 2010 “The Spatial and Temporal Dimension of Reflective Questions in Genetic Counselling.”In“Why do you ask?” The Function of Questions in Institutional Discourse, ed. by Alice Freed , and Susan Ehrlich , 235–255. Oxford: Oxford University Press.
     [Google Scholar]
  42. Sarangi, Srikant , and Celia Roberts
    1999 “The Dynamics of Interactional and Institutional Orders in Work-Related Settings.”InTalk, Work and Institutional Order. Discourse in Medical, Mediation and Management Settings, ed. by Srikant Sarangi , and Celia Roberts , 1–57. Berlin: Mouton de Gruyter. doi: 10.1515/9783110208375.1.1
     https://doi.org/10.1515/9783110208375.1.1 [Google Scholar]
  43. Sarangi, Srikant , and Christopher Candlin
    2011 “Professional and Organisational Practice: A Discourse/Communication Perspective.”InHandbook of Communication in Organisations and Professions, ed. by Christopher Candlin , and Srikant Sarangi , 3–58. Berlin: Mouton de Gruyter.
     [Google Scholar]
  44. Schegloff, Emanuel
    2007 Sequence Organization in Interaction. A Primer in Conversation Analysis. Cambridge: Cambridge University Press. doi: 10.1017/CBO9780511791208
     https://doi.org/10.1017/CBO9780511791208 [Google Scholar]
  45. Schulz, Florian
    2013 The Psycho-Managerial Complex at Work: A Study of the Discursive Practice of Management Coaching.University of St. Gallen, Thesis. Bamberg: Difo-Druck.
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