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‘Doing’ trust in workplace interaction

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Abstract

There is a vast body of work on trust in organizational settings, but rather than providing first-order descriptions of the doing of trust in the wild, most of this research attempts to provide ethic definitions of trust. In order to complement such work on trust, using transcripts naturally-occurring talk, and using conversation analysis as a research methodology, this paper provides a first-order account that makes visible the seen but unnoticed machinery of talk by which trust is achieved as an in situ members’ practice. Findings indicate that trust can be achieved through displays of epistemic primacy which are oriented to as displays trustworthiness and so can lead to the doing of trust as an in situ members’ achievement.

References

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