The USUS evaluation framework for user-centered HRI

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This chapter presents the USUS evaluation framework for the user-centered assessment of interaction scenarios with humanoid robots based on the factors <i>Usability, Social Acceptance, User Experience, and Societal Impact</i>. It consists of (1) a theoretical factor-indicator framework and (2) a methodological framework. Each of the four theoretical evaluation factors is split up into several indicators, which are extracted and justified by literature review. The methodological framework is based on a method mix derived from various disciplines. It proposes the most feasible method for each indicator to be addressed in a human-robot interaction study. This chapter concludes with a validation and application process of the framework and a discussion and outlook on future work with the proposed USUS evaluation framework.


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