9. Conflict resolution

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This research examines politeness strategies used by Spanish speakers from Spain and Mexico in six situations involving contradictory monetary information. Twenty participants attempted to repair contradictory information in 120 responses that were classified based on Brown and Levinson’s (1987) face-threatening act (FTA) strategies and analyzed quantitatively. Quantitative and qualitative analyses considered social power, distance and imposition. Significant differences between the two groups indicated that Mexicans were minimally affected while Spaniards were significantly affected by social power and distance. This research indicates less attention paid to social hierarchies by Mexicans and more attention given to negative politeness by Spaniards than previously indicated in the literature. Direct strategies were frequently used, suggesting that direct FTAs are appropriate in these situations for both groups


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