6. Improving the quality of public documents
Did you ever teach an in-company writing training, visited the company again a couple of weeks later and asked yourself why the people who underwent your training were not using half of the things you taught them and still produce bad writing? The answer to this question might be that improving the writing proficiency of employees is not always the solution for solving text quality problems in organizations. In this chapter, I will discuss when this might be the case and how writing consultants can contribute to a more structural improvement of the writing in organizations.