@article{jbp:/content/journals/10.1075/is.15.2.16kri, author = "Kristoffersson, Annica and Coradeschi, Silvia and Loutfi, Amy and Severinson-Eklundh, Kerstin", title = "Assessment of interaction quality in mobile robotic telepresence: An elderly perspective", journal= "Interaction Studies", year = "2014", volume = "15", number = "2", pages = "343-357", doi = "https://doi.org/10.1075/is.15.2.16kri", url = "https://www.jbe-platform.com/content/journals/10.1075/is.15.2.16kri", publisher = "John Benjamins", issn = "1572-0373", type = "Journal Article", abstract = "In this paper, we focus on spatial formations when interacting via mobile robotic telepresence (MRP) systems. Previous research has found that those who used a MRP system to make a remote visit (pilot users) tended to use different spatial formations from what is typical in human-human interaction. In this paper, we present the results of a study where a pilot user interacted with ten elderly via a MRP system. Intentional deviations from known accepted spatial formations were made in order to study their effect on interaction quality from the local user perspective. Using a retrospective interviews technique, the elderly commented on the interaction and confirmed the importance of adhering to acceptable spatial configurations. The results show that there is a mismatch between pilot user behaviour and local user preference and that it is important to evaluate a MRP system from two perspectives, the pilot user’s and the local user’s. Keywords: F-formations; Mobile Robotic Telepresence; MRP systems; Quality of Interaction; Retrospective Interview; Spatial Formations; Spatial Configurations", }