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Argument in professional-client encounters
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Building cases through second-hand assessments
- Author: Janne Solberg1
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1: University College Vestfold, Norway - Source:
Pragmatics and Society,
Volume 7,
Issue 3,
2016,
pages:
366 –390
Published online 12 September 2016
The full text of this article is not currently available.
Abstract
Adopting the methods of Ethnomethodology and Conversation Analysis, this article aims to add to our knowledge of the dynamics and resistance in professional-client encounters. It does this by examining the argumentative function of second-hand assessments in the setting of vocational rehabilitation. In the situated negotiation of appropriate work-targeted initiatives (education, job training, etc.), the practice of reporting second-hand assessments functions either as ‘opposing’ the professional’s investigations, or, when used in initiating turns, as ‘promoting’ the client’s case. Regarding the first, second-hand assessments provide opportunities to oppose and redirect the institutional agenda. That is, the issue introduced by the professional is fended off more or less openly through second-hand accounts, which provide a presumptive better grasp on the matter at hand.
Document Type:
Research Article
DOI:
10.1075/ps.7.3.02sol
Format:
PDF
ISSN
1878-9714
E-ISSN
1878-9722
Keywords:
promotional move;
arguing;
oppositional move;
institutional agenda;
Conversation Analysis;
second-hand knowledge;
assessment;
indirect reported speech
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Argument in professional-client encounters
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