Closings in talkback radio

This paper explores the effects of institutional communication on highly regular casual conversation routines. The institutional environment chosen is radio telephone conversation or talkback radio. Systematic variations from mundane telephone conversations were found in the closing sections and pre-closing environments of radio talkback segments. The variations are discussed in the light of the unequal status and differences in access of the participants, as well as the constraints imposed by the medium, (discourse analysis, broadcasting, talkback, routines, power)