Knowledge management with a human face: The university as a community of practice

Richard Ennals reflects on experience of action research in organisations, and presents an agenda for the years ahead in working life research. He draws on experience of research and research management in artificial intelligence, work organisation and occupational health, and an international network of current projects. He presents alternative business and organisational models, taking account of the failure of conventional approaches to the knowledge society, and identifying new paradigms for research and practice. He presents the university as a community of practice, a building block for the knowledge society.