1887
Volume 2, Issue 1
  • ISSN 0142-5471
  • E-ISSN: 1569-979X
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Abstract

The research described in this article formed part of a larger project concerned with re-designing a number of Supplementary Benefit documents. Five forms and letters from the original sample are discussed here. These documents, at present in national use, are compared with five re-designed versions which were put into use for a limited period. A comparison between the 'old' and 'new' documents was carried out using both in-use and non use testing techniques. The results indicate the relative success of the different versions and highlight areas of concern f or future studies of a similar nature.
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/content/journals/10.1075/idj.2.1.04fir
1981-01-01
2019-09-15
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References

http://instance.metastore.ingenta.com/content/journals/10.1075/idj.2.1.04fir
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  • Article Type: Research Article
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