@article{jbp:/content/journals/10.1075/idj.20.2.05muk, author = "Mukhopadhyay, Prabir and S, Sajan", title = "Ergonomic design intervention at an Interactive Voice Response (IVR) system in a developing country", journal= "Information Design Journal", year = "2013", volume = "20", number = "2", pages = "148-160", doi = "https://doi.org/10.1075/idj.20.2.05muk", url = "https://www.jbe-platform.com/content/journals/10.1075/idj.20.2.05muk", publisher = "John Benjamins", issn = "0142-5471", type = "Journal Article", }