%0 Journal Article %A Mukhopadhyay, Prabir %A S, Sajan %T Ergonomic design intervention at an Interactive Voice Response (IVR) system in a developing country %D 2013 %J Information Design Journal %V 20 %N 2 %P 148-160 %@ 0142-5471 %R https://doi.org/10.1075/idj.20.2.05muk %I John Benjamins %X %U https://www.jbe-platform.com/content/journals/10.1075/idj.20.2.05muk