RT Journal Article SR Electronic(1) A1 Mukhopadhyay, Prabir A1 S, Sajan YR 2013 T1 Ergonomic design intervention at an Interactive Voice Response (IVR) system in a developing country JF Information Design Journal VO 20 IS 2 SP 148 OP 160 DO https://doi.org/10.1075/idj.20.2.05muk PB John Benjamins SN 0142-5471, AB , UL https://www.jbe-platform.com/content/journals/10.1075/idj.20.2.05muk