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User experience (ux) in health education apps
Interaction testing with physicians in a work context in Brazil
- Source: Information Design Journal, Volume 24, Issue 3, Dec 2018, p. 203 - 219
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- 06 Apr 2019
- 15 May 2019
- 23 Sept 2019
Abstract
Abstract
The popularization of mobile devices has contributed to the democratization of health education in areas of difficult access through mobile learning. For effective learning to occur it is necessary to consider aspects of the user experience (ux) and aspects of human cognition in the interaction with artifacts in a social context. In this scope, a ux study of an app for health was conducted in Brazil. The app was developed by the Open University of the Unified Health System (una-sus) of the Federal University of Maranhão (ufma). The app was evaluated through interaction testing with simultaneous interviews, followed by a satisfaction questionnaire. 16 physicians took part in the study, which was conducted in their work context. In general, users did not have any prolems using the app. However, there were problems in navigating and understanding elements of the graphic interface that could affect ux and content learning. The results of the study are discussed from the perspective of Information Design and according to the Theory of Situated Cognition. Based on these results and on the literature, some recommendations for the design of health apps are put forward.