Volume 24, Issue 3
  • ISSN 0142-5471
  • E-ISSN: 1569-979X
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This paper presents a study about the information behaviour of users during spatial orientation in a hospital in Brazil. The theoretical basis of the study draws on wayfinding processes, spatial cognition and aspects of human information behaviour. Moreover, the case study reported employed the -methodology. The results point out the main behavioural strategies employed by users when finding their way in a hospital, and the information barriers related to the signage and the elements of the built environment. The results ratify the need for a human centred design approach so as to develop effective wayfinding design solutions.


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  • Article Type: Research Article
Keyword(s): hospital; information behaviour; spatial cognition; wayfinding; wib-methodology
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