1887
Volume 5, Issue 1
  • ISSN 0142-5471
  • E-ISSN: 1569-979X
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Abstract

Given the ubiquity of transactional forms it is surprising that so little is known about the dynamics of the form-filling activity itself This paper reports a detailed observational study of the reading and routing activities of subjects as they filled in a DHSS postal claim form. The results of this study suggest a number of broad principles which appear to govern the interaction of subjects with the written material of the form. The local application of these principles in the context of a form-filling history can account for idiosyncrasies in form-filling behaviour. This interpretation is consistent with the view that form-fillers employ a conversational model of form-filling, despite the static nature of the paper medium through which it is conducted.
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/content/journals/10.1075/idj.5.1.03fro
1986-01-01
2019-10-17
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References

http://instance.metastore.ingenta.com/content/journals/10.1075/idj.5.1.03fro
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  • Article Type: Research Article
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