Volume 12, Issue 2
  • ISSN 0142-5471
  • E-ISSN: 1569-979X
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In this paper, we look at experienced problem solvers who are experts in their own domains and who visually model the processes people use when they solve complex problems. Our hope is that improved problem models can inform software development teams and lead to better problem solving software. We discuss what to model – the interdependent data ordeals, wayfinding, and sense-making activities that make up patterns of inquiry. We propose a model, which describes how experts explore problem landscapes, putting information and their own conclusions together in different ways in order to satisfy contending goals and agendas.


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  • Article Type: Research Article
Keyword(s): cognitive artifacts; diagrams; interaction design; task landscapes
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