A pragmatic study of the X complaints and responses to complaints

References

1. Al-Khawaldeh, Nisreen
   2016 “A pragmatic cross-cultural study of complaints expressions in Jordan and England.” International Journal of Applied Linguistics and English Literature(): –. 10.7575//aiac.ijalel.v.5n.5p.197
   https://doi.org/10.7575//aiac.ijalel.v.5n.5p.197 [Google Scholar]
2. Al-Shareef, Sumaya
   2023 “Interlanguage pragmatics: A study of Iraqi EFL learners’ realization of complaint speech acts”. Indonesian Journal of Humanities and Social Sciences(): –.
   [Google Scholar]
3. Al-Shorman, Ra’ed
   2016 “Saudi and Jordanian undergraduates’ complaining strategies: A comparative intralanguage educational linguistic study.” Arab World English Journal (): –. 10.24093/awej/vol7no1.14
   https://doi.org/10.24093/awej/vol7no1.14 [Google Scholar]
4. Austin, John L.
   1962 How to do things with words. Oxford: Oxford University Press.
   [Google Scholar]
5. Brown, Penelope and Stephen Levinson
   1978 “Universals in language usage: Politeness phenomena.” InQuestions and politeness: Strategies in social interaction, ed. byEsther Goody, –. Cambridge: Cambridge University Press.
   [Google Scholar]
6. Brown, Penelope and Stephen Levinson
   1987 Politeness: Some universals in language usage. Cambridge: Cambridge University Press. 10.1017/CBO9780511813085
   https://doi.org/10.1017/CBO9780511813085 [Google Scholar]
7. Depraetere, Ilse, Sofie Decock and Nicolas Ruytenbeek
   2021 “Linguistic (in) directness in twitter complaints: A contrastive analysis of railway complaint interactions.” Journal of Pragmatics: –. 10.1016/j.pragma.2020.09.026
   https://doi.org/10.1016/j.pragma.2020.09.026 [Google Scholar]
8. Deveci, Tanju
   2010 “The use of complaints in the inter-language of Turkish EFL learners.” Colombian Applied Linguistics Journal(): –. 10.14483/22487085.81
   https://doi.org/10.14483/22487085.81 [Google Scholar]
9. El-Dakhs, Dina Abdel Salam
   2022 “Persuasion in health communication: The case of Saudi and Australian tweets on COVID-19 vaccination.” InScience Communication in Times of Crisis, ed. byPascal Hohaus, –. Amsterdam: John Benjamins. 10.1075/dapsac.96.06eld
   https://doi.org/10.1075/dapsac.96.06eld [Google Scholar]
10. El-Dakhs, Dina Abdel Salam and Mervat M. Ahmed
    2021 “A variational pragmatic analysis of the speech act of complaint focusing on Alexandrian and Najdi Arabic.” Journal of Pragmatics: –. 10.1016/j.pragma.2021.05.023
    https://doi.org/10.1016/j.pragma.2021.05.023 [Google Scholar]
11. El-Dakhs, Dina Abdel Salam and Nermine Galal Ibrahim
    2023 “The realization of the speech acts of complaint and responding to complaint in Vodafone Egypt versus Vodafone UK: A cross-cultural pragmatic study.” Language and Dialogue(): –. 10.1075/ld.00157.dak
    https://doi.org/10.1075/ld.00157.dak [Google Scholar]
12. El-Dakhs, Dina Abdel Salam, Maruf Rahman, Muhsina Muhammad and Fouzia Amroun
    2019 “The Saudi EFL learners’ complaint behavior: A study on interlanguage pragmatics.” Asian EFL Journal Articles(): –.
    [Google Scholar]
13. Eslami, Zohreh R.
    2004 “Face-keeping strategies in reaction to complaints: English and Persian.” Journal of Asian Pacific Communication(): –. 10.1075/japc.14.1.11esl
    https://doi.org/10.1075/japc.14.1.11esl [Google Scholar]
14. Gabrielova, Elena V. and Olga I. Maksimenko
    2021 “Implicit vs. explicit evaluation: How English-speaking twitter users discuss migration Problems.” Vestnik Rossijskogo Universiteta Družby Narodov: Seriâ Lingvistika(): –. 10.22363/2687‑0088‑2021‑25‑1‑105‑124
    https://doi.org/10.22363/2687-0088-2021-25-1-105-124 [Google Scholar]
15. Hofstede, Geert
    2001 The culture’s consequence: Comparing values, behaviors, institutions, and organizations across nations. Thousand Oaks, CA: Sage.
    [Google Scholar]
16. Laforest, Marty
    2002 “Scenes of family life: Complaining in everyday conversation.” Journal of pragmatics(): –. 10.1016/S0378‑2166(02)00077‑2
    https://doi.org/10.1016/S0378-2166(02)00077-2 [Google Scholar]
17. Li, Rui and Raja Rozina Raja Suleiman
    2017 “Language proficiency and the speech act of complaint of Chinese EFL learners.” 3L, Language, Linguistics, Literature(): –.
    [Google Scholar]
18. Meinl, Marja E.
    2010 Electronic complaints: An empirical study on British English and German complaints on eBay. PhD thesis at theUniversity of Bonn. Retrieved fromhttps://bonndoc.ulb.uni-bonn.de/xmlui/handle/20.500.11811/4248
    [Google Scholar]
19. Murphy, Beth and Joyce Neu
    2006 “My grade’s too low: The speech act set of complaining.” InSpeech acts across cultures: Challenges to communication in a second language, ed. bySusan Gass and Joyce Neu, –. Berlin/Boston: De Gruyter Mouton. 10.1515/9783110219289.2.191
    https://doi.org/10.1515/9783110219289.2.191 [Google Scholar]
20. Ogiermann, Eva
    2009 On apologizing in negative and positive politeness cultures. Amsterdam: John Benjamins. 10.1075/pbns.191
    https://doi.org/10.1075/pbns.191 [Google Scholar]
21. Olshtain, Elite and Liora Weinbach
    1987 “Complaints: A study of speech act behavior among native and non-native speakers of Hebrew.” InThe Pragmatic Perspective, ed. byJef Verschueren and M. Bertucelli-Papi, –. Amsterdam: John Benjamins. 10.1075/pbcs.5.15ols
    https://doi.org/10.1075/pbcs.5.15ols [Google Scholar]
22. Orthaber, Sara and Rosina Márquez-Reiter
    2011 ““Talk to the hand”. Complaints to a public transport company.” Journal of Pragmatics(): –. 10.1016/j.pragma.2011.10.004
    https://doi.org/10.1016/j.pragma.2011.10.004 [Google Scholar]
23. Sifianou, Maria
    1999 Politeness phenomena in England and Greece: A cross-cultural perspective. Oxford: Oxford University Press.
    [Google Scholar]
24. Soler, Eva Alcón, Pilar Safont Jordá and Alicia Martínez-Flor
    2005 “Towards a typology of modifiers for the speech act of requesting: A socio-pragmatic approach.” RAEL: Revista electrónica de lingüística aplicada (): –.
    [Google Scholar]
25. Trosborg, Anna
    1995 Interlanguage Pragmatics. Berlin: Walter de Gruyter and Co. 10.1515/9783110885286
    https://doi.org/10.1515/9783110885286 [Google Scholar]
26. Vásquez, Camilla
    2011 “Complaints online: The case of TripAdvisor.” Journal of Pragmatics(): –. 10.1016/j.pragma.2010.11.007
    https://doi.org/10.1016/j.pragma.2010.11.007 [Google Scholar]
27. Weigand, Edda
    2009 Language as Dialogue. Amsterdam: John Benjamins. 10.1075/ds.5
    https://doi.org/10.1075/ds.5 [Google Scholar]
28. Weigand, Edda
    2010a “Language as dialogue.” Intercultural Pragmatics(): –. 10.1515/iprg.2010.022
    https://doi.org/10.1515/iprg.2010.022 [Google Scholar]
29. Weigand, Edda
    2010b Dialogue: The mixed game. Amsterdam: John Benjamins. 10.1075/ds.10
    https://doi.org/10.1075/ds.10 [Google Scholar]
30. Weigand, Edda
    2017 “The mixed game model: A holistic theory.” InThe Routledge Handbook of Language and Dialogue, ed. byEdda Weigand, –. New York: Routledge.
    [Google Scholar]
31. Weigand, Edda and Istvan Kecskes
    (eds) (2018) From Pragmatics to Dialogue. Amsterdam: John Benjamins. 10.1075/ds.31
    https://doi.org/10.1075/ds.31 [Google Scholar]
32. Wen, MA.
    2022 “The speech act of complaint on social media: A case of #Epidemic in Shanghai.” Sino-US English Teach(): –.
    [Google Scholar]