(1996) The discursive accomplishment of normality: On ‘‘lingua franca’’ English and conversation analysis. Journal of Pragmatics26(2): 117–35. 10.1016/0378‑2166(96)00014‑8
(1996) Misunderstanding in intercultural communication: Interactions in English as a lingua franca and the myth of mutual intelligibility. InC. Gnutzmann (Ed.), Teaching and learning English as a global language (pp.73–89). Tübingen: Stauffenburg.
(2009) ‘We don’t take it the right way. We just take the way that we think you will understand’. The shifting relationship between correctness and effectiveness in ELF communication. InA. Mauranen & E. Ranta (Eds.), English as a lingua franca: Studies and findings (pp.323–347). Newcastle upon Tyne: Cambridge Scholars.