1887
Volume 26, Issue 4
  • ISSN 1018-2101
  • E-ISSN: 2406-4238

Abstract

We report a single case analysis of a recorded emergency call with particular reference to the use of the non-recognitional categorical person reference ‘a personal doctor’ in the sequential context created by the Medical Priority Dispatch System (MPDS) protocol routinely used by the emergency services. We describe both the position and the composition of the turn in which this categorical person reference is deployed in order to analyse the action accomplished by its selection. We show how this category reference is selected to support the action in which the speaker is otherwise engaged, which is to resist the sequential trajectory proposed by his interlocutor (giving instructions for cardiopulmonary resuscitation). Our analysis makes two key contributions: 1) it provides a concrete detailed exemplar of how analysts can ground claims about category-bound inferences in the empirical practices of talk in interaction and 2) it extends existing work on emergency calls by relating their sequential structure to the MPDS protocol.

Loading

Article metrics loading...

/content/journals/10.1075/prag.26.4.02ber
2017-01-26
2019-10-21
Loading full text...

Full text loading...

References

  1. Berdowski, Jocelyn , F. Beekhuis , A.H. Zwinderman , J. Tijssen , and R.W. Koster
    (2009) Importance of the first link: Description and recognition of an out-of-hospital cardiac arrest in an emergency call. Circulation119: 2096–2102. doi: 10.1161/CIRCULATIONAHA.108.768325
    https://doi.org/10.1161/CIRCULATIONAHA.108.768325 [Google Scholar]
  2. Bushnell, Cade
    (2014) On developing a systematic methodology for analysing categories in talk-in-interaction: Sequential categorization analysis. Pragmatics24.4: 735–756. doi: 10.1075/prag.24.4.03bus
    https://doi.org/10.1075/prag.24.4.03bus [Google Scholar]
  3. Cheung, Spencer , Charles D. Deakin , Ruby Hsu , Graham W. Petley , and Frank Clewlow
    (2007) A prospective manikin-based observational study of telephone-directed cardiopulmonary resuscitation. Resuscitation72: 425–435. doi: 10.1016/j.resuscitation.2006.07.025
    https://doi.org/10.1016/j.resuscitation.2006.07.025 [Google Scholar]
  4. Clawson, Jeff
    (1986) The hysteria threshold: Gaining control of the emergency caller. Journal of Emergency Medical Services11: 40.
    [Google Scholar]
  5. (1991) Please – don’t ask permission!Journal of the National Academy of EMD, 2.
    [Google Scholar]
  6. Clawson, Jeff J
    (2000, August22) Method and system for the entry protocol of an emergency medical dispatch system. United States Patent number6,106,459.
    [Google Scholar]
  7. Clawson, Jeff J. , and Kate Boyd Dernocoeur
    (2003) Principles of Emergency Medical Dispatch. Salt Lake City, UT: Priority Press.
    [Google Scholar]
  8. Clayman, Steven E
    (2013) Conversation analysis in the news interview. In J. Sidnell , and T. Stivers (eds.), The Handbook of Conversation Analysis. London: Wiley-Blackwell.
    [Google Scholar]
  9. Clegg, Gareth R. , Richard M. Lyon , Scott James , Holly P. Branigan , and Gerry J. Egan
    (2014) Dispatch-assisted CPR: What are the hold-ups during calls to emergency service dispatchers?Resuscitation85: 49–52. doi: 10.1016/j.resuscitation.2013.08.018
    https://doi.org/10.1016/j.resuscitation.2013.08.018 [Google Scholar]
  10. Deakin, Charles D. , Spencer Cheung , Graham W. Petley , and Frank Clewlow
    (2007) Assessment of the quality of cardiopulmonary resuscitation following modification of a standard telephone-directed protocol. Resuscitation72: 436–443. doi: 10.1016/j.resuscitation.2006.08.003
    https://doi.org/10.1016/j.resuscitation.2006.08.003 [Google Scholar]
  11. Deutsch, Linda
    (2011, Nov.29) Murray gets 4-year sentence, tongue-lashing from judge: Pastor says Michael Jackson’s doctor sold out his profession. Today News. Retrieved fromtoday.msnbc.msn.com/id/45468611/ns/today-entertainment/#.UDDckaOaKSo
    [Google Scholar]
  12. Eckstein, Marc , Samuel J. Stratton , and Linda S. Chan
    (2005) Cardiac arrest resuscitation evaluation in Los Angeles: CARE-LA. Annals of Emergency Medicine45: 504–509. doi: 10.1016/j.annemergmed.2004.11.024
    https://doi.org/10.1016/j.annemergmed.2004.11.024 [Google Scholar]
  13. Garcia, Angela Cora
    (2015) ‘Something really weird has happened’: Losing the ‘big picture’ in emergency service calls. Journal of Pragmatics84: 102–120. doi: 10.1016/j.pragma.2015.05.005
    https://doi.org/10.1016/j.pragma.2015.05.005 [Google Scholar]
  14. Graham, Caroline , and Daniel Boffey
    (2009) Jackson family fallout: Exclusive interview with manager reveals rift over funeral.RetrievedFebruary 22, 2010fromwww.dailymail.co.uk/news/worldnews/article-1197571/Jackson-family-fallout-Exclusive-interview-manager-reveals-rift-funeral.html#ixzz0gIVesRXK
  15. Hester, Stephen , and Peter Eglin
    (1997) Membership categorization analysis: An introduction. In S. Hester , and P. Eglin (eds.), Culture in Action: Studies in Membership Categorization Analysis. Washington, DC: University Press of America, pp.1–24.
    [Google Scholar]
  16. Heward, A , M. Damiani , and C. Hartley-Sharpe
    (2004) Does the use of the Advanced Medical Priority Dispatch System affect cardiac arrest detection?Emergency Medicine Journal21.1: 115–118. doi: 10.1136/emj.2003.006940
    https://doi.org/10.1136/emj.2003.006940 [Google Scholar]
  17. Kitzinger, Celia
    (2005) Heteronormativity in action: Reproducing the heterosexual nuclear family in after-hours medical calls. Social Problems52: 477–498. doi: 10.1525/sp.2005.52.4.477
    https://doi.org/10.1525/sp.2005.52.4.477 [Google Scholar]
  18. Kitzinger, Celia , and Rose Rickford
    (2007) Becoming a “bloke”: The construction of gender in interaction’. Feminism and Psychology17: 214–223. doi: 10.1177/0959353507076554
    https://doi.org/10.1177/0959353507076554 [Google Scholar]
  19. Kitzinger, Celia
    (2008) Developing feminist conversation analysis: A response to Wowk. Human Studies31.2: 179–208. doi: 10.1007/s10746‑008‑9088‑7
    https://doi.org/10.1007/s10746-008-9088-7 [Google Scholar]
  20. Lerner, E. Brooke , Michael R. Sayre , Jane H. Brice , Lynn J. White , Amy J. Santin , Anthony J. Billitier IV , and Samuel D. Cloud
    (2008) Cardiac arrest patients rarely receive chest compressions before ambulance arrival despite the availability of pre-arrival CPR instructions. Resuscitation77: 51–59. doi: 10.1016/j.resuscitation.2007.10.020
    https://doi.org/10.1016/j.resuscitation.2007.10.020 [Google Scholar]
  21. Lerner, Gene H. , and Celia Kitzinger
    (2007) (eds.)Referring to Self and Others in conversation: Special Issue. Discourse Studies9.
    [Google Scholar]
  22. Moore, Solomon
    (2009, August28) Jackson’s death ruled a homicide. The New York Times. Retrieved from: www.nytimes.com/2009/08/29/us/29jackson.html
    [Google Scholar]
  23. Paoletti, Isabella
    (2012) Operators managing callers’ sense of urgency in calls to the medical emergency number. Pragmatics22: 671–695. doi: 10.1075/prag.22.4.06pao
    https://doi.org/10.1075/prag.22.4.06pao [Google Scholar]
  24. Raymond, Chase Wesley
    (2014) Negotiating entitlement to language: Calling 911 without English. Language in Society43: 33–59. doi: 10.1017/S0047404513000869
    https://doi.org/10.1017/S0047404513000869 [Google Scholar]
  25. Roppolo, Lynn P. , Paul E. Pepe , Nicole Cimon , Marc Gay , Brett Patterson , Arthur Yancey , and Jeff J. Clawson
    (2005) Modified cardiopulmonary resuscitation (CPR) instruction protocols for emergency medical dispatchers: Rationale and recommendations. Resuscitation65: 203–210. doi: 10.1016/j.resuscitation.2004.11.025
    https://doi.org/10.1016/j.resuscitation.2004.11.025 [Google Scholar]
  26. Sacks, Harvey
    (1972a) An initial investigation of the usability of conversational data for doing sociology. In D.N. Sudnow (ed.), Studies in Social Interaction. New York: Free Press, pp.31–74.
    [Google Scholar]
  27. Sacks, Harvey ( D. Hymes
    1972b) On the analyzability of stories by children. In J. Gumperz , and (eds.), Directions in Sociolinguistics: The Ethnography of Communication. New York: Holt, Rinehart and Winston, pp.325–345.
    [Google Scholar]
  28. Sacks, Harvey
    (1995) Lectures on Conversation. Oxford: Blackwell. doi: 10.1002/9781444328301
    https://doi.org/10.1002/9781444328301 [Google Scholar]
  29. Sacks, Harvey , and E.A. Schegloff
    (1979) Two preferences in the organization of reference to persons in conversation and their interaction. In G. Psathas (ed.), Everyday Language: Studies in Ethnomethodology. New York: Irvington, pp.15–21.
    [Google Scholar]
  30. Schegloff, Emanuel A
    (1987) Analyzing single episodes of interaction: An exercise in conversation analysis. Social Psychology Quarterly50: 101–114. doi: 10.2307/2786745
    https://doi.org/10.2307/2786745 [Google Scholar]
  31. (1996) Some practices for referring to persons in talk-in-interaction: A partial sketch of a systematic. In B.A. Fox (ed.), Studies in Anaphora. Amsterdam: John Benjamins Publishing Company, pp.437–485. doi: 10.1075/tsl.33.14sch
    https://doi.org/10.1075/tsl.33.14sch [Google Scholar]
  32. (2007a) A tutorial on membership categorization. Journal of Pragmatics39: 462–482. doi: 10.1016/j.pragma.2006.07.007
    https://doi.org/10.1016/j.pragma.2006.07.007 [Google Scholar]
  33. (2007b) Categories in action: Person reference and membership categorisation. Discourse Studies9: 433–461. doi: 10.1177/1461445607079162
    https://doi.org/10.1177/1461445607079162 [Google Scholar]
  34. (2007c) Sequence Organisation in Interaction: A Primer in Conversation Analysis I. Cambridge: Cambridge University Press. doi: 10.1017/CBO9780511791208
    https://doi.org/10.1017/CBO9780511791208 [Google Scholar]
  35. Silberman, Seth Clark
    (2007) Presenting Michael Jackson. Social Semiotics17: 417–440. doi: 10.1080/10350330701637023
    https://doi.org/10.1080/10350330701637023 [Google Scholar]
  36. Sokol, Daniel K
    (2009) Hippocrates, Michael Jackson, and medical ethics. British Medical Journal339: 541.
    [Google Scholar]
  37. Stivers, Tanya
    (2007) Alternative recognitionals in person reference. In N.J. Enfield , and T. Stivers (eds.), Person Reference in Interaction: Linguistic, Cultural, and Social Perspectives. Cambridge: Cambridge University Press, pp.73–96. doi: 10.1017/CBO9780511486746.005
    https://doi.org/10.1017/CBO9780511486746.005 [Google Scholar]
  38. Stokoe, Elizabeth
    (2009) Doing actions with identity categories: Complaints and denials in neighbor disputes. Text and Talk29: 75–97. doi: 10.1515/TEXT.2009.004
    https://doi.org/10.1515/TEXT.2009.004 [Google Scholar]
  39. (2012) Moving forward with Membership Categorization Analysis: Methods for systematic analysis. Discourse Studies14.3: 277–303. doi: 10.1177/1461445612441534
    https://doi.org/10.1177/1461445612441534 [Google Scholar]
  40. Telegraph, The
    (2011, September29) Conrad Murray on trial for involuntary manslaughter of Michael Jackson: Sept 29 as it happened. Retrieved from: www.telegraph.co.uk/culture/music/michael-jackson/8869552/Conrad-Murray-on-trial-for-involuntary-manslaughter-of-Michael-Jackson-Sept-29-as-it-happened.html
  41. Tracy, Karen , and Sarah J. Tracy
    (1998) Rudeness at 911: Reconceptualizing face and face attack. Human Communication Research25: 225–251. doi: 10.1111/j.1468‑2958.1998.tb00444.x
    https://doi.org/10.1111/j.1468-2958.1998.tb00444.x [Google Scholar]
  42. Watson, Richard E. , Maureen McNeil , and Carol Biancalana
    (2003) Emergency Medical Services Dispatch Program Guidelines. Sacramento CA: California EMS Authority. Retrieved from: www.emsa.ca.gov/media/default/pdf/emsa132.pdf
    [Google Scholar]
  43. Whalen, Marilyn R. , and Don H. Zimmerman
    (1990) Describing trouble: Practical epistemology in citizen calls to the police. Language in Society19: 465–492. doi: 10.1017/S0047404500014779
    https://doi.org/10.1017/S0047404500014779 [Google Scholar]
  44. (1987) Sequential and institutional contexts in calls for help. Social Psychology Quarterly50: 172–185. doi: 10.2307/2786750
    https://doi.org/10.2307/2786750 [Google Scholar]
  45. Whalen, Marilyn R
    (1988) When words fail: A single case analysis. Social Problems35: 335–362. doi: 10.2307/800591
    https://doi.org/10.2307/800591 [Google Scholar]
  46. Wilkinson, Sue , and Celia Kitzinger
    (2003) Constructing identities: A feminist conversation analytic approach to positioning in action. In R. Harré , and F. Moghaddam (eds.), The Self and Others. Westpoint, CT: Praeger, pp.157–180.
    [Google Scholar]
  47. Zimmerman, Don H
    (1984) Talk and its occasion: The case of calling the police. In Deborah Schiffrin (ed.), Meaning, form and use in context: Linguistic applications. Georgetown University Round table on languages and linguistics35. Washington, DC: Georgetown University Press, pp.210–28.
    [Google Scholar]
  48. (1992) The interactional organization of calls for emergency assistance. In P. Drew , and J. Heritage (eds.), Talk at Work. Cambridge: Cambridge University Press, pp.418–469.
    [Google Scholar]
http://instance.metastore.ingenta.com/content/journals/10.1075/prag.26.4.02ber
Loading
This is a required field
Please enter a valid email address
Approval was successful
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error