Discursive positioning of doctors and e‑patients in online medical consultations in China

References

1. Al-Mahdi, Ibrahim, Kathleen Gray, and Reeva Lederman
   2015 “Online Medical Consultation: A Review of Literature and Practice.” InProceedings of the 8th Australasian Workshop on Health Informatics and Knowledge Management, 20151, 27–30. Sydney: Australian Computer Society.
   [Google Scholar]
2. Anderson, James G., Michelle R. Rainey, and Gunther Eysenbach
   2003 “The Impact of CyberHealthcare on the Physician-Patient Relationship.” Journal of Medical Systems27 (1): 67–84. 10.1023/A:1021061229743
   https://doi.org/10.1023/A:1021061229743 [Google Scholar]
3. Andersen, Niels Åkerstrøm
   2003 Discursive Analytical Strategies: Understanding Foucault, Koselleck, Laclau, Luhmann. Bristol: The Policy Press. 10.2307/j.ctt1t898nd
   https://doi.org/10.2307/j.ctt1t898nd [Google Scholar]
4. Anesa, Patrizia, and Antoinette Fage-Butler
   2015 “Popularizing Biomedical Information on an Online Health Forum.” Ibérica, Revista de la Asociación Europea de Lenguas para Fines Específicos291: 105–128.
   [Google Scholar]
5. Angermuller, Johannes
   2014 Poststructuralist Discourse Analysis: Subjectivity in Enunciative Pragmatics. New York: Springer. 10.1057/9781137442475
   https://doi.org/10.1057/9781137442475 [Google Scholar]
6. Barbalet, Jack
   . “Tripartite Guanxi: Resolving Kin and Non-kin Discontinuities in Chinese Connections”. Presentation atHong Kong Baptist University, Hong Kong, May 28, 2019.
   [Google Scholar]
7. Briggs, Charles L.
   2005 “Communicability, Racial Discourse, and Disease.” Annual Review of Anthropology341: 269–291. 10.1146/annurev.anthro.34.081804.120618
   https://doi.org/10.1146/annurev.anthro.34.081804.120618 [Google Scholar]
8. Brown, Penelope, and Stephen C. Levinson
   1987 Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press. 10.1017/CBO9780511813085
   https://doi.org/10.1017/CBO9780511813085 [Google Scholar]
9. Bucholtz, Mary, and Kira Hall
   2005 “Identity and Interaction: A Sociocultural Linguistic Approach.” Discourse Studies7 (4–5): 585–614. 10.1177/1461445605054407
   https://doi.org/10.1177/1461445605054407 [Google Scholar]
10. Davies, Bronwyn, and Rom Harré
    1990 “Positioning: The Discursive Production of Selves.” Journal for the Theory of Social Behaviour20 (1): 43–63. 10.1111/j.1468‑5914.1990.tb00174.x
    https://doi.org/10.1111/j.1468-5914.1990.tb00174.x [Google Scholar]
11. Fage-Butler, Antoinette, and Patrizia Anesa
    2016 “Discursive Construction and Negotiation of Laity on an Online Health Forum.” Pragmatics and Society7 (2): 196–216. 10.1075/ps.7.2.02fag
    https://doi.org/10.1075/ps.7.2.02fag [Google Scholar]
12. Fahy, Eamonn, Rohan Hardikar, Adrian Fox, and Sean Mackay
    2014 “Quality of Patient Health Information on the Internet: Reviewing a Complex and Evolving Landscape.” The Australasian Medical Journal7 (1): 24–28. 10.4066/AMJ.2014.1900
    https://doi.org/10.4066/AMJ.2014.1900 [Google Scholar]
13. Feng, Hairong
    2011 “Politeness (Keqi): The Fragrance of Chinese Communication.” China Media Research7 (4): 53–60.
    [Google Scholar]
14. Foucault, Michel
    1980 Power/Knowledge: Selected Interviews and Other Writings, 1972–1977. New York: Pantheon.
    [Google Scholar]
15. Foucault, Michel
    1985 The Use of Pleasure: The History of Sexuality. New York: Vintage.
    [Google Scholar]
16. Foucault, Michel
    1972 The Archaeology of Knowledge. New York: Pantheon.
    [Google Scholar]
17. Grimsbø, Gro Hjelmeland, Cornelia M. Ruland, and Arnstein Finset
    2012 “Cancer Patients’ Expressions of Emotional Cues and Concerns and Oncology Nurses’ Responses, in an Online Patient-Nurse Communication Service.” Patient Education and Counseling88 (1): 36–43. 10.1016/j.pec.2012.01.007
    https://doi.org/10.1016/j.pec.2012.01.007 [Google Scholar]
18. Gottlieb, Benjamin H.
    1978 “The development and Application of a Classification Scheme of Informal Helping Behaviours.” Canadian Journal of Behavioural Science/Revue Canadienne des Sciences du Comportement10 (2): 105–115. 10.1037/h0081539
    https://doi.org/10.1037/h0081539 [Google Scholar]
19. Harré, Rom, and Luk Van Langenhove
    (eds) 1998 Positioning Theory: Moral Contexts of International Action. Hoboken, NJ: Wiley-Blackwell.
    [Google Scholar]
20. He, Ziran
    1991 “言语交际中的语用移情 [The Pragmatic Empathy in Verbal Communication].” Foreign Language Teaching and Research88 (4): 11–15.
    [Google Scholar]
21. Hu, Peng, Fang Cheng, and Jiadong Gu
    2014 “上海市某区近五年医患纠纷情况分析与对策研究 [Analysis of Situation and Strategy of Medical Disputes in One District of Shanghai in Recent Five Years].” Clinical Misdiagnosis and Mistherapy27(4), 87–91.
    [Google Scholar]
22. Locher, Miriam A.
    2010 “Health Internet Sites: A Linguistic Perspective on Health Advice Columns.” Social Semiotics20 (1): 43–59. 10.1080/10350330903438402
    https://doi.org/10.1080/10350330903438402 [Google Scholar]
23. Lu, Xinyi, and Runtong Zhang
    2019 “Impact of Physician-Patient Communication in Online Health Communities on Patient Compliance: Cross-Sectional Questionnaire Study.” Journal of Medical Internet Research21 (5): e12891. 10.2196/12891
    https://doi.org/10.2196/12891 [Google Scholar]
24. Mao, Yansheng, and Xin Zhao
    2019 “By the Mitigation One Knows the Doctor: Mitigation Strategies by Chinese Doctors in Online Medical Consultation.” Health Communication: 1–8.
    [Google Scholar]
25. Markham, Annette, and Elizabeth Buchanan
    2012 “Ethical Decision-Making and Internet Research: Version 2.0. Recommendations from the AoIR Ethics Working Committee.” Available online: aoir. org/reports/ethics2. pdf.
    [Google Scholar]
26. Masters, Ken, Dick Ng’ambi, and Gail Todd
    2010 “‘I Found it on the Internet’: Preparing for the e-patient in Oman.” Sultan Qaboos University Medical Journal10 (2): 169–179.
    [Google Scholar]
27. Ning, Dehuang, and Shanshan Wei
    2015 “近10 年来国内医患沟通研究综述 [A Review on the Domestic Researches of Doctor-Patient Communication in China in Recent 10 Years].” Journal of Kunming University of Science and Technology15 (6): 6–11.
    [Google Scholar]
28. Pounds, Gabrina
    2018 “Patient-Centred Communication in Ask-the-Expert Healthcare Websites.” Applied Linguistics39 (2): 117–134.
    [Google Scholar]
29. Pounds, Gabrina
    2010 “Empathy as ‘Appraisal’: A New Language-Based Approach to the Exploration of Clinical Empathy.” Journal of Applied Linguistics and Professional Practice7 (2): 139–162.
    [Google Scholar]
30. Pounds, Gabrina, and De Pablos-Ortega
    2015 “Patient-centred Communication in British, Italian and Spanish Ask-the-Expert Healthcare Websites.” Communication and Medicine12 (2–3): 225–241.
    [Google Scholar]
31. Prestin, Abby, and Wen-ying Sylvia Chou
    2014 “Web 2.0 and the chaning health communication environment.” InThe Routledge Handbook of Language and Health Communication, ed. byHamilton, Heidi, and Wen-ying Sylvia Chou, 184–197. Abingdon: Routledge.
    [Google Scholar]
32. Ran, Yongping
    2007 “指示语选择的语用视点、语用移情与离情 [The Pragmatic Stance, Empathic and De-Empathic Function of Chinese Person Deixis].” Foreign Language Teaching and Research, 39(5), 331–337.
    [Google Scholar]
33. Roter, Debra L., Susan Larson, Daniel Z. Sands, Daniel E. Ford, and Thomas Houston
    2008 “Can E-Mail Messages between Patients and Physicians be Patient-Centered?.” Health Communication23 (1): 80–86. 10.1080/10410230701807295
    https://doi.org/10.1080/10410230701807295 [Google Scholar]
34. Suler, John
    2004 “The Online Disinhibition Effect.” Cyberpsychology and Behavior7 (3): 321–326. 10.1089/1094931041291295
    https://doi.org/10.1089/1094931041291295 [Google Scholar]
35. Wang, Xi, Zhiya Zuo, and Kang Zhao
    2015 “The Evolution of User Roles in Online Health Communities – A Social Support Perspective.” InThe Proceedings of Pacific Asia Conference on Information Systems, Paper 121. aisel.aisnet.org/pacis2015/121. 10.1109/ICHI.2015.12
    https://doi.org/10.1109/ICHI.2015.12 [Google Scholar]
36. Wetherell, Margaret
    1998 “Positioning and Interpretative Repertoires: Conversation Analysis and Post-Structuralism in Dialogue.” Discourse and Society9 (3): 387–412. 10.1177/0957926598009003005
    https://doi.org/10.1177/0957926598009003005 [Google Scholar]
37. Wilce, James M.
    2009 Language and Emotion. Cambridge: Cambridge University Press.
    [Google Scholar]
38. Williams, Glyn
    1999 French Discourse Analysis: The Method of Post-Structuralism. Abingdon: Routledge.
    [Google Scholar]
39. Winker, Margaret A., Annette Flanagin, Bonnie Chi-Lum, John White, Karen Andrews, Robert L. Kennett, Catherine D. DeAngelis, and Robert A. Musacchio
    2000 “Guidelines for Medical and Health Information Sites on the Internet: Principles Governing AMA Web Sites.” Journal of the American Medical Association283 (12): 1600–1606. 10.1001/jama.283.12.1600
    https://doi.org/10.1001/jama.283.12.1600 [Google Scholar]
40. Ye, Qingyue, and Jiangang Wang
    2015 “武汉市某医院门诊投诉原因分析 [Analysis on Cause of Out-Patient’s Complaints in a Hospital, Wuhan].” Medicine and Society28 (2): 55–57.
    [Google Scholar]