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Terminological counselling is ad hoc terminology work that provides the terminology user with a relatively quick and credible answer to a terminological question. In this article, we present the Terminological Counselling Service offered by the Terminology Section of the ZRC SAZU Fran Ramovš Institute of the Slovenian Language since 2013. Through a web form, users submit a question, which is answered by five terminologists in a joint opinion. For this article, all 75 questions received by the Terminological Counselling Service in 2020 were examined. They were analysed in terms of the subject fields in which the users have terminological problems, the institutions the users are affiliated with, and the content of the questions. We believe that the Terminological Counselling Service plays an important role, as the number of users is increasing year by year.


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