1887
Volume 10, Issue 2
  • ISSN 2352-1805
  • E-ISSN: 2352-1813

Abstract

Abstract

Trust is important in public health communication to culturally and linguistically diverse (CALD) communities during pandemics. This empirical research, using quantitative data from 107 foreign nationals at a university in Shanghai, probes into how trust varied in official translation services (OTS) and non-official translation services (NOTS) during COVID-19. Statistical analysis was carried out by IBM SPSS Statistics 26 and it was found that (1) NOTS which are more frequently used are more trusted compared with OTS; (2) NOTS are uncorrelated with demographics while OTS are correlated with demographics, among which education and trust in OTS suggest a linear positive relationship (Sig. = 0.003,  = 0.467), whereas age and trust in OTS suggest a linear negative relationship (Sig. = 0.027,  = −0.348); (3) there is a positive relationship between the frequency of using services and trust, i.e., higher frequency implies higher trust. The findings of this case study can have implications for policy makers and the representatives of CALD communities.

Available under the CC BY 4.0 license.
Loading

Article metrics loading...

/content/journals/10.1075/ttmc.00130.zho
2024-05-13
2024-06-19
Loading full text...

Full text loading...

/deliver/fulltext/ttmc.00130.zho.html?itemId=/content/journals/10.1075/ttmc.00130.zho&mimeType=html&fmt=ahah

References

  1. Acton, Ciaran, Deirdre A. Fullerton, and Robert L. Miller
    2002SPSS for Social Scientists. New York: Palgrave.
    [Google Scholar]
  2. Arlikatti, Sudha, Michael K. Lindell, and Carla S. Prater
    2007 “Perceived Stakeholder Role Relationships and Adoption of Seismic Hazard Adjustments.” International Journal of Mass Emergencies and Disasters25(3): 218–256. 10.1177/028072700702500302
    https://doi.org/10.1177/028072700702500302 [Google Scholar]
  3. Cadwell, Patrick
    2015 Translation and Trust: A Case study of How Translation was Experienced by Foreign Nationals Resident in Japan for the 2011 Great East Japan Earthquake. Ph.D. diss., Dublin City University.
  4. 2020 “Trust, Distrust and Translation in a Disaster.” Disaster Prevention and Management29(2): 157–174. 10.1108/DPM‑11‑2018‑0374
    https://doi.org/10.1108/DPM-11-2018-0374 [Google Scholar]
  5. Chen, Juliet Honglei, Yun Li, Anise M. S. Wu, and Kwok Kit Tong
    2020 “The Overlooked Minority: Mental Health of International Students Worldwide Under the COVID-19 Pandemic and Beyond.” Asian Journal of Psychiatry541: 102333. 10.1016/j.ajp.2020.102333
    https://doi.org/10.1016/j.ajp.2020.102333 [Google Scholar]
  6. Constantin, Cristinel
    2017 “Using the Boxplot Analysis in Marketing Research.” Bulletin of the Transilvania University of Brașov. Series V, Economic Science10(2): 21–28.
    [Google Scholar]
  7. Cronbach, Lee J.
    1951 “Coefficient Alpha and the Internal Structure of Tests.” Psychometrika16(3): 297–334. 10.1007/BF02310555
    https://doi.org/10.1007/BF02310555 [Google Scholar]
  8. Curnin, Steven, Christine Owen, Douglas Paton, Cain Trist, and David Parsons
    2015 “Role Clarity, Swift Trust and Multi-Agency Coordination.” Journal of Contingencies and Crisis Management23(1): 29–35. 10.1111/1468‑5973.12072
    https://doi.org/10.1111/1468-5973.12072 [Google Scholar]
  9. Cvetkovich, George, and Patricia L. Winter
    2003 “Trust and Social Representations of the Management of Threatened and Endangered Species.” Environment and Behavior35(2): 286–307. 10.1177/0013916502250139
    https://doi.org/10.1177/0013916502250139 [Google Scholar]
  10. Eadie, Pauline, and Yvonne Su
    2018 “Post-Disaster Social Capital: Trust, Equity, Bayanihan and Typhoon Yolanda.” Disaster Prevention and Management27(3): 334–345. 10.1108/DPM‑02‑2018‑0060
    https://doi.org/10.1108/DPM-02-2018-0060 [Google Scholar]
  11. Farrer, James
    2019International Migrants in China’s Global City: The New Shanghailanders. New York: Routledge. 10.4324/9781351207959
    https://doi.org/10.4324/9781351207959 [Google Scholar]
  12. Federici, Federico Marco
    2016 “Introduction: A State of Emergency for Crisis Communication.” InMediating Emergencies and Conflicts: Frontline Translating and Interpreting, ed. byFederico M. Federici, 1–28. London: Palgrave Macmillan UK. 10.1057/978‑1‑137‑55351‑5_1
    https://doi.org/10.1057/978-1-137-55351-5_1 [Google Scholar]
  13. Federici, Federico Marco, and Patrick Cadwell
    2018 “Training Citizen Translators: Design and Delivery of Bespoke Training on the Fundamentals of Translation for New Zealand Red Cross.” Translation Spaces7(1): 20–43. 10.1075/ts.00002.fed
    https://doi.org/10.1075/ts.00002.fed [Google Scholar]
  14. Greenwood, Faine, Caitlin Howarth, Danielle N. Poole, Nathaniel A. Raymond, and Daniel P. Scarnecchia
    2017The Signal Code: A Human Rights Approach to Information During Crisis. Cambridge: Harvard Humanitarian Initiative. https://scarnecchia.github.io/files/pdf/signal_code.pdf
    [Google Scholar]
  15. He, Zhongjun
    2015Baidu Translate: Research and Products. Proceedings of the Fourth Workshop on Hybrid Approaches to Translation (HyTra), 61–62. Beijing: The Association for Computational Linguistics.
    [Google Scholar]
  16. Iqbal, Mansoor
    2022 WeChat Revenue and Usage Statistics. AccessedJune 4, 2023. https://www.businessofapps.com/data/wechat-statistics/
  17. Karidakis, Maria, Robyn Woodward-Kron, Riccardo Amorati, Bei Hu, Anthony Pym, and John Hajek
    2022 “Enhancing COVID-19 Public Health Communication for Culturally and Linguistically Diverse Communities: An Australian Interview Study with Community Representatives.” Qualitative Health Communication1(1): 61–83. 10.7146/qhc.v1i1.127258
    https://doi.org/10.7146/qhc.v1i1.127258 [Google Scholar]
  18. Kelly, Yvonne, Afshin Zilanawala, Cara Booker, and Amanda Sacker
    2018 “Social Media Use and Adolescent Mental Health: Findings from the UK Millennium Cohort Study.” EClinicalMedicine61: 59–68. 10.1016/j.eclinm.2018.12.005
    https://doi.org/10.1016/j.eclinm.2018.12.005 [Google Scholar]
  19. Khalili, Robabe, Sirati nir Masoud, Ebadi Abbas, Abbas Tavallai, and Mehdi Habibi
    2017 “Validity and Reliability of the Cohen 10-Item Perceived Stress Scale in Patients with Chronic Headache: Persian Version.” Asian Journal of Psychiatry261: 136–140. 10.1016/j.ajp.2017.01.010
    https://doi.org/10.1016/j.ajp.2017.01.010 [Google Scholar]
  20. Khan, Karamat, Yanyan Li, Sheng Liu, and Chuntao Li
    2021 “Psychological Distress and Trust in University Management Among International Students During the COVID-19 Pandemic.” Frontiers in Psychology121: 679661. 10.3389/fpsyg.2021.679661
    https://doi.org/10.3389/fpsyg.2021.679661 [Google Scholar]
  21. Khodyakov, Dmitry
    2007 “Trust as a Process: A Three-Dimensional Approach.” Sociology (Oxford)41(1): 115–132. 10.1177/0038038507072285
    https://doi.org/10.1177/0038038507072285 [Google Scholar]
  22. Leonhardt, Marja, and Stian Overå
    2021 “Are There Differences in Video Gaming and Use of Social Media Among Boys and Girls? -A Mixed Methods Approach.” International Journal of Environmental Research and Public Health18(11): 6085. 10.3390/ijerph18116085
    https://doi.org/10.3390/ijerph18116085 [Google Scholar]
  23. Li, Jia, Ping Xie, Bin Ai, and Lisheng Li
    2020 “Multilingual Communication Experiences of International Students During the COVID-19 Pandemic.” Multilingua39(5): 529–539. 10.1515/multi‑2020‑0116
    https://doi.org/10.1515/multi-2020-0116 [Google Scholar]
  24. Li, Yuming. ( 李宇明
    2017 “树立外语生活意识 [Fostering an awareness of foreign language life].” 中国外语 [Foreign Languages in China] 14 (5): 1, 9–10. 10.13564/j.cnki.issn.1672‑9382.2017.05.001
    https://doi.org/10.13564/j.cnki.issn.1672-9382.2017.05.001 [Google Scholar]
  25. Luo, Jinru, and Dechao Li
    2022 “Universals in Machine Translation? A Corpus-based Study of Chinese-English Translations by WeChat Translate.” International Journal of Corpus Linguistics27(1): 31–58. 10.1075/ijcl.19127.luo
    https://doi.org/10.1075/ijcl.19127.luo [Google Scholar]
  26. Lyon, Fergus, Guido Möllering, and Mark N. K. Saunders
    2015 “Introduction. Researching Trust: The Ongoing Challenge of Matching Objectives and Methods.” InHandbook of Research Methods on Trust, ed. byFergus Lyon, Guido Möllering, and Mark N. K. Saunders, 1–22. Cheltenham: Edward Elgar Publishing Limited. 10.4337/9781782547419.00009
    https://doi.org/10.4337/9781782547419.00009 [Google Scholar]
  27. Norris, Gareth, Faiza Qureshi, Dennis Howitt, and Duncan Cramer
    2012Introduction to Statistics with SPSS for the Social Sciences. New York: Pearson Education Limited.
    [Google Scholar]
  28. Nunnally, Jum C.
    1975 “Psychometric Theory-25 Years Ago and Now.” Educational Researcher4(10): 7–21.
    [Google Scholar]
  29. O’Brien, Sharon, and Federico Marco Federici
    2020 “Crisis Translation: Considering Language Needs in Multilingual Disaster Settings.” Disaster Prevention and Management29(2): 129–143. 10.1108/DPM‑11‑2018‑0373
    https://doi.org/10.1108/DPM-11-2018-0373 [Google Scholar]
  30. O’Brien, Sharon, Patrick Cadwell, and Tetyana Lokot
    2022 “Parallel Pandemic Spaces: Translation, Trust and Social Media.” InTranslation and Social Media Communication in the Age of the Pandemic, ed. byTong King Lee, and Dingkun Wang, 62–77. New York: Routledge. 10.4324/9781003183907‑5
    https://doi.org/10.4324/9781003183907-5 [Google Scholar]
  31. Paton, Douglas
    2007 “Preparing for Natural Hazards: The Role of Community Trust.” Prevention and Management16(3): 370–379. 10.1108/09653560710758323
    https://doi.org/10.1108/09653560710758323 [Google Scholar]
  32. 2008 ‘Risk Communication and Natural Hazard Mitigation: How Trust Influences its Effectiveness.” International Journal of Global Environmental Issues8(1–2): 2–16. 10.1504/IJGENVI.2008.017256
    https://doi.org/10.1504/IJGENVI.2008.017256 [Google Scholar]
  33. Pym, Anthony, and Bei Hu
    2022 “Trust and Cooperation through Social Media: COVID-19 Translations for Chinese Communities in Melbourne.” InTranslation and Social Media Communication in the Age of the Pandemic, ed. byTong King Lee, and Dingkun Wang, 44–61. New York: Routledge. 10.4324/9781003183907‑4
    https://doi.org/10.4324/9781003183907-4 [Google Scholar]
  34. Radcliffe, Damian
    2018 Understanding Social Media in China. AccessedJune 4, 2023. https://ijnet.org/en/story/understanding-social-media-china
  35. Roni, Saiyidi Mat, and Hadrian Geri Djajadikerta
    2021Data Analysis with SPSS for Survey-Based Research. Rochor: Springer Nature Singapore Pte Ltd. 10.1007/978‑981‑16‑0193‑4
    https://doi.org/10.1007/978-981-16-0193-4 [Google Scholar]
  36. Rousseau, Denise M., Sim B. Sitkin, Ronald S. Burt, and Colin Camerer
    1998 “Not so Different after All: A Cross-Discipline View of Trust.” The Academy of Management Review23(3): 393–404. 10.5465/amr.1998.926617
    https://doi.org/10.5465/amr.1998.926617 [Google Scholar]
  37. Sears, David O., and Carolyn L. Funk
    1999 “Evidence of the Long-Term Persistence of Adults’ Political Predispositions.” The Journal of Politics61(1): 1–28. 10.2307/2647773
    https://doi.org/10.2307/2647773 [Google Scholar]
  38. Shanghai Municipal Education Commission
    Shanghai Municipal Education Commission 2021 “上海市政府常务会议原则同意《关于本市全面加强新时代语言文字工作的实施意见》 [The Implementation of the Guidelines of Comprehensively Strengthening Language and Characters in the New Era in Shanghai].” AccessedJune 4, 2023. service.shanghai.gov.cn/SHVideo/newvideoshow.aspx?id=360BF106904FD1D0
  39. Shanghai Municipal Statistics Bureau
    Shanghai Municipal Statistics Bureau 2021 “上海市第七次全国人口普查主要数据发布 [The 7th Census in Shanghai].” AccessedJune 4, 2023. https://tjj.sh.gov.cn/tjxw/20210517/4254aba799c840d2a54f9ef82858bcf5.html
  40. Teng, Yanjiang
    2022 “Citizen Translators’ ‘Imagined Community’ Engagement in Crisis Communication.” InLanguage as a Social Determinant of Health Translating and Interpreting the COVID-19 Pandemic, ed. byFederico Marco Federici, 293–316. Cham: Springer Nature Switzerland AG. 10.1007/978‑3‑030‑87817‑7_11
    https://doi.org/10.1007/978-3-030-87817-7_11 [Google Scholar]
  41. The National Bureau of Statistics
    The National Bureau of Statistics 2011 “第六次全国人口普查公报 [The 6th National Census]”. AccessedJune 4, 2023. www.stats.gov.cn/
  42. The National Bureau of Statistics
    The National Bureau of Statistics 2021 “第七次全国人口普查公报 [The 7th National Census]”. AccessedJune 4, 2023. www.stats.gov.cn/
  43. The Office of Shanghai Chronicles
    The Office of Shanghai Chronicles 2020 “上海统计年鉴 [Shanghai Statistics Yearbook].” AccessedJune 4, 2023. https://www.shtong.gov.cn/difangzhi-front/book/detailNew?oneId=2&bookId=262757&parentNodeId=262879&nodeId=450815&type=-1
  44. Tipton, Rebecca
    2011 “Relationships of Learning Between Military Personnel and Interpreters in Situations of Violent Conflict: Dual Pedagogies and Communities of Practice.” The Interpreter and Translator Trainer5(1): 15–40. 10.1080/13556509.2011.10798810
    https://doi.org/10.1080/13556509.2011.10798810 [Google Scholar]
  45. Van de Walle, Steven, and Geert Bouckaert
    2003 “Public Service Performance and Trust in Government: The Problem of Causality.” International Journal of Public Administration26(8–9): 891–913. 10.1081/PAD‑120019352
    https://doi.org/10.1081/PAD-120019352 [Google Scholar]
  46. Xu, Yanfei
    2020 “在沪老外超喜爱的神奇热线, 疫情期间帮他们解决燃眉之急 [Shanghai Call Center 962288 Helping Foreign Nationals during the COVID-19 Pandemic].” 澎湃 [The Paper]. AccessedJune 4, 2023. https://www.thepaper.cn/newsDetail_forward_6371442
    [Google Scholar]
  47. Yang, Seongwoo, and Sung-Il Cho
    2017 “Middle East Respiratory Syndrome Risk Perception among Students at a University in South Korea, 2015.” American Journal of Infection Control45(6): e53–e60. 10.1016/j.ajic.2017.02.013
    https://doi.org/10.1016/j.ajic.2017.02.013 [Google Scholar]
  48. Ye, Maoxin, and Zeyu Lyu
    2020 “Trust, Risk Perception, and COVID-19 Infections: Evidence from Multilevel Analyses of Combined Original Dataset in China.” Social Science & Medicine (1982) 2651: 113517. 10.1016/j.socscimed.2020.113517
    https://doi.org/10.1016/j.socscimed.2020.113517 [Google Scholar]
  49. Yockey, Ronald D.
    2016SPSS Demystified: A Step-by-Step Guide to Successful Data Analysis. London: Routledge. 10.4324/9781315508535
    https://doi.org/10.4324/9781315508535 [Google Scholar]
  50. Yu, Weiqi, and Zhang Jingwei
    2021 “大城市涉外语言治理能力建设方略研究-基于疫情防控事件的分析 [Construction Strategy of Language Governance Capacity Concerning Foreign Affairs in Big Cities: An Analysis Based on Pandemic Prevention and Control].” 中国语言战略 [China Language Strategies] 8(2): 101–109.
    [Google Scholar]
  51. Zand, Dale E.
    2016 “Reflections on Trust and Trust Research: Then and Now.” Journal of Trust Research6(1): 63–73. 10.1080/21515581.2015.1134332
    https://doi.org/10.1080/21515581.2015.1134332 [Google Scholar]
  52. Zhang, Jie
    2021Language Policy and Planning for the Modern Olympic Games. Berlin, Germany: De Gruyter Mouton. 10.1515/9781614514954
    https://doi.org/10.1515/9781614514954 [Google Scholar]
  53. Zheng, Yongyan
    2020 “Mobilizing Foreign Language Students for Multilingual Crisis Translation in Shanghai.” Multilingua39(5): 587–595. 10.1515/multi‑2020‑0095
    https://doi.org/10.1515/multi-2020-0095 [Google Scholar]
  54. Zou, Juan
    2020 “上海已开通外籍人士24小时咨询电话 [24 Hours-12345 Hotline Services for Foreign Nationals in Shanghai].” 澎湃 [The Paper]. AccessedJune 4, 2023. https://www.thepaper.cn/newsDetail_forward_6076221
    [Google Scholar]
http://instance.metastore.ingenta.com/content/journals/10.1075/ttmc.00130.zho
Loading
/content/journals/10.1075/ttmc.00130.zho
Loading

Data & Media loading...

This is a required field
Please enter a valid email address
Approval was successful
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error