Journal of Second Language Pronunciation - Online First

This study examined the accuracy of English-speaking learners of Spanish in storing L2 sounds within cognates and noncognates, specifically in words containing 〈g〉 and 〈h〉, which have differing cross-linguistic phoneme-grapheme correspondences. In the first task, participants heard Spanish words with target-like pronunciations of 〈g〉 and 〈h〉 or inaccurate pronunciations with an English-like phonemic substitution for these graphemes, and they decided whether or not they were words. The second task had participants decide between the two pronunciations of each Spanish word and select the accurate pronunciation. The findings in both tasks showed that for L2 learners, 〈h〉 cognate words had less accurate phonological representations compared to all other conditions, possibly due to the greater consistency in phoneme-grapheme correspondence for 〈h〉 in English. These results show that cognate status and orthographic (in)congruity interact to influence the accuracy of L2 lexical encoding.

This study investigated listener-based assessment of the job performance of second language (L2) speakers employed as customer service agents in outsourced foreign-based call centers, focusing on agents’ job performance as a function of the comprehensibility, fluency, and accentedness of their speech. Using Amazon’s Mechanical Turk crowdsourcing platform, 116 native English-speaking listeners evaluated two-minute recordings of actual customer service conversations featuring 18 Filipino agents, assessing them for three global speech dimensions (comprehensibility, accentedness, and fluency) and three performance indicators, including agents’ confidence, competence, and listeners’ interest in future communication with agents (a measure capturing customer patronage). Comprehensibility and fluency consistently predicted how the listeners assessed the agents on all job performance scales, and accentedness was additionally associated with how strongly the listeners wished to communicate with the agents. Findings generally highlight the importance of fluent and comprehensible L2 speech in workplace settings.